Frequently Asked Questions


What is MissWins? 

MissWins is the reward program of Miss Happiness. The only prerequisite to participate in the program is to create a Miss Happiness membership. After the membership is created, you can start earning points or using the points you have earned. With the points you earn, you can go to the upper segments within the MissWins points program and start earning more points from your shopping and benefiting from other advantages.
Miss Happiness reserves the right to make changes in the operation of the MissWins points program, earning points, using points, creating and changing segments, freezing for a fixed/indefinite period and canceling the points program.

How does the MissWins Points program work?

You earn MissWins points from your orders and other activities. You earn 1 MissWins point for every 1 TL after the tax, shipping and discount amounts you spend on your orders are deducted. When you spend your points, you get 1 TL discount for every 10 MissWins points. For example: You earn 250 MissWins points from an order of 250 TL (excluding tax, discount and shipping) and you can use 250 points for a gift or discount of 25 TL.

How can I earn MissWins points?

You can find information on how to earn MissWins points under the "Earn MissWins" heading in the My Points section.

How can I spend my MissWins points?

You can find information on how to use your MissWins points under the "Use MissWins" heading in the My Points section.

Do my MissWins points have an expiration date?

No, you can use it anytime.

How do I calculate the points I earn from my orders?

You earn 1 point for every 1 TL in your orders. Points are calculated only for the discount amount (if any) used, the shipping fee and the remaining amount after VAT. Orders in general discount campaigns are not included in the points program. Shipping charges and taxes are not included in the points calculation.

POINT CALCULATION TABLE



 



 



 

The calculation in the table is based on the starting segment.

How can I see the points I have earned?

You can see your MissWins points by clicking the "MissWins Points" button in the lower left corner of our site. We will also notify you by e-mail whenever you earn points.

Is there a limit to earning points?

There is no limit to earning points for your orders, you will earn points for the number of times you order. On the other hand, you can earn points for 1 time as a birthday gift and up to 5 times for social media sharing.

What are the features of the Miss Plus segment?

Miss Plus is one of the segments within the MissWins points program. When you earn 5,000 points in total in this segment (regardless of whether the points have been spent) you will automatically move on and you will be notified by an e-mail. When you reach the Miss Plus segment for the first time, 200 points are gifted and you will earn 10% more points from your purchases as long as you stay in this segment.

What are the features of the Miss Gold segment?

Miss Gold is one of the segments within the MissWins points program. You will automatically enter this segment when you have earned a total of 15,000 points (regardless of whether the points have been spent) and you will be notified by e-mail. When you reach the Miss Plus segment for the first time, you will be given a 10% discount code that you can use on your first purchase, and you will earn 20% more points from your purchases as long as you stay in this segment.

What are the features of the Miss Platinum segment?

Miss Platinum is the top segment within the MissWins points program. You will automatically enter this segment when you earn a total of 25,000 points (regardless of whether the points have been spent) and you will be notified by e-mail. When you first reach the Miss Platinum segment, you will be given a 15% discount code that you can use on your first purchase, and you will earn 20% more points from your purchases as long as you stay in this segment. You also benefit from priority participation in campaigns.

Which materials do you use in your products?

All of our items are 925 silver or 14K gold. All our silver items are 925 stamped and tested. Components of our products may vary. Among the stones used, there are different natural materials such as zircon, ruby, turquoise.

Do 925 sterling silver products cause allergies?

None of our 925 sterling silver products or 14 carat gold products are used in nickel or any substance that is harmful to skin contact.

Do your products wear out easily?

No. However, since silver is a soft material, it must be protected from impacts and high temperatures during use and storage. All of our products are handcrafted using the latest technology, so being sensitive during use is recommended for long-term use.

How long does your products last?

Silver is a sensitive material by nature, so it is prone to deformation in misuse. Although it is natural for silver to oxidize and discolor over time, you will be able to use your jewelry for a long time thanks to the strong gold plating we use.

How should I care for my jewelry?

Always store your jewelery pieces individually, preferably in soft-lined box or pouch so that they don't rub together, scratch or tangle. Particular care should be taken with gemstones to ensure that they do not knock against one another when stored. Also remember to keep your chains fastened so they don't become tangled.

Take care to avoid extreme humidity or heat as this may cause tarnishing. Your jewelry should be kept in a dark, cool and dry place. With time and wear, sterling silver will naturally become oxidised and eventually tarnish. Storing silver jewelry in a sealed plastic bag or airtight box when it is not being worn will keep out the air that causes oxidation.

What should I protect my jewelry from?

Never forget that you should put on your jewelry last while getting ready for the day and take it off first at the end of the day.

Your jewelry is susceptible to deformation when it comes into contact with products containing chemicals such as perfume, hair spray, make-up materials, acetone, body oils, deodorant. Prolonged exposure to sunlight may cause the stones used in your jewelery to lose their shine and fall off.

How to get ring size?

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