Returns and Exchanges

  • In purchases made through our online site, our customers have the right of withdrawal within 14 days within the framework of the rules specified in the Consumer Law. You can send us your return or exchange requests via the e-mail address misshappiness.store@gmail.com .
  • Products that have been specially ordered or altered (products with custom sizes, special writings on them, etc.) cannot be returned.
  • Due to hygiene rules, earrings cannot be returned or exchanged.
  • There are no returns or exchanges on discounted products sold during discount campaigns.
  • The product to be returned must be completely undamaged and unused. Products that are scratched, damaged or physically changed in any way are not eligible for return.
  • After the product to be returned reaches us, it is examined by our product experts and then the return process is initiated.
  • In case of return requests, the packaging, certificate and invoice must be sent along with the product.
  • The product to be returned must comply with the "Right of Withdrawal" conditions in Article 9 of the Distance Selling Contract and the "Products for which the Right of Withdrawal cannot be exercised" conditions in Article 15.
  • In case of return requests, the shipping fee belongs to the Buyer.