For purchases made through our online site, our customers have the right to withdraw from the purchase within 14 days, in accordance with the rules specified in the Consumer Protection Law. You can send your return or exchange requests to us via email at misshappiness.store@gmail.com .
Products that are custom-made or modified (such as products with altered dimensions, custom text, etc.) cannot be returned.
Due to hygiene regulations, earrings cannot be returned or exchanged.
There are no returns or exchanges on discounted items sold during sales campaigns.
The returned product must be completely undamaged and unused. Products that are scratched, damaged, or physically altered in any way will absolutely not be accepted for return.
Once the product you wish to return reaches us, it will be inspected by our product experts, and then the return process will be initiated.
For return requests, the product must be sent along with its packaging, certificate, and invoice.
The product to be returned must comply with the "Right of Withdrawal" stated in Article 9 and the "Products for which the Right of Withdrawal Cannot Be Exercised" stated in Article 15 of the Distance Sales Agreement.
In case of return requests, the shipping fee is the responsibility of the Buyer.
In case of returns of international orders, the shipping cost and any taxes and fees arising from customs are the responsibility of the Buyer.
