Frequently Asked Questions

What is MissWins?

MissWins is Miss Happiness's points program. The only prerequisite for joining the program is to create a Miss Happiness membership. Once your membership is created, you can start earning points or using the points you have earned. With the points you have earned, you can move up to the upper segments in the MissWins points program and start earning more points from your shopping and benefit from other advantages.
Miss Happiness reserves the right to make changes to the operation of the MissWins points program, methods of earning points, using points, creating and changing segments, and to freeze and cancel the points program for a certain/indefinite period.

How does the MissWins Points program work?

You earn MissWins points from your orders and other activities. After taxes, shipping and discounts are deducted from your orders, you earn 1 reward point for every 1 TL you spend on jewelry and accessories, and 1 reward point for every 2 TL you spend on clothing. When you spend your points, you earn 1 TL discount for every 10 MissWins points. For example: You earn 1,000 reward points from your jewelry order worth 1,000 TL (excluding tax, shipping and discounts) and you can use 1,000 points for a gift or discount worth 100 TL.

How can I earn MissWins points?

You can find information on how to earn MissWins points under the "Earn MissWins" heading in the My Points section.

How can I spend my MissWins points?

You can find information on how to use your earned MissWins points under the "Use MissWins" heading in the My Points section.

Do my MissWins points have an expiration date?

No, you can use it whenever you want.

How are the points I earn from my orders calculated?

You earn 1 point for every 1 TL in your orders. Point calculation is only made for the remaining amount after the discount amount used (if any), shipping fee and VAT. Orders in general discount campaigns are not included in the points program. Shipping fees and taxes are not included in the points calculation.

The calculation in the table is based on the initial segment.

How can I see the points I have earned?

You can see your MissWins points by clicking on the "MissWins Points" button in the lower left corner of our website. We will also notify you via e-mail whenever you earn points.

Is there a limit to earning points?

There is no limit to earning points for your orders, you earn points according to the number of times you order. On the other hand, you can earn points once as a birthday gift and up to 5 times for social media sharing.

What are the features of the Miss Plus segment?

Miss Plus is one of the segments in the MissWins points program. You automatically move to this segment when you earn 15,000 points in total (regardless of whether the points have been spent or not) and you are notified by e-mail. When you first reach the Miss Plus segment, you are given 200 points and as long as you stay in this segment, you earn 10% more points on your purchases.

What are the features of the Miss Gold segment?

Miss Gold is one of the segments in the MissWins points program. You automatically move to this segment when you earn 35,000 points in total (regardless of whether the points have been spent or not) and are notified by e-mail. When you first reach the Miss Plus segment, you are gifted a 10% discount code that you can use on your first purchase, and as long as you stay in this segment, you earn 20% more points on your purchases.

What are the features of the Miss Platinum segment?

Miss Platinum is the highest segment in the MissWins points program. You will automatically move to this segment when you earn 60,000 points in total (regardless of whether the points have been spent or not) and will be notified by e-mail. When you first reach the Miss Platinum segment, you will be gifted a 15% discount code that you can use on your first purchase and you will earn 20% more points on your purchases as long as you stay in this segment. You will also benefit from the advantage of priority participation in campaigns.

What materials do you use in your products?

All our products are 925 silver or 14K gold. All our silver products are 925 stamped and tested. The components of our products may vary. The stones used include different natural materials such as zircon, ruby, turquoise.

Do 925 sterling silver products cause allergies?

None of our 925 sterling silver products or 14 karat gold products contain nickel or any substance that could harm skin contact.

Do your products wear out easily?

No. However, since silver is a soft material, it should be protected from impacts and high temperatures during use and storage. All of our products are handcrafted using the latest technology, so it is recommended to be sensitive during use for long-term use.

How long is the shelf life of your products?

Silver is a delicate material by nature and is prone to deformation when misused. Although it is natural for silver to oxidize and fade over time, you will be able to use your jewelry for a long time thanks to the strong gold plating we use.

How should I care for my jewelry?

Always store your jewellery separately, preferably in a soft-lined box or pouch, so they don't rub against each other, get scratched or tangled. Special care should be taken with gemstones to ensure they don't bump into each other when storing. Also remember to place your chains carefully so they don't tangle.

Be careful to avoid excessive moisture or heat as this can cause tarnishing. Your jewelry should be stored in a dark, cool, dry place. Over time and wear, sterling silver will naturally oxidize and eventually tarnish. Storing silver jewelry in a sealed plastic bag or airtight container when not in use will keep out air that can cause oxidation.

What should I protect my jewelry from?

Never forget that you should put on your jewelry last when getting ready for the day and take it off first at the end of the day.

Your jewelry is prone to deformation when it comes into contact with products containing chemicals such as perfume, hair spray, make-up, acetone, body oils, deodorant. Prolonged exposure to sunlight may cause the shine of the stones used in your jewelry to decrease and fall off.

How to take ring size?